Rational and symbolic uses of performance measurement

Purpose The purpose of this paper will be to facilitate a deeper comprehension of the uses and users of performance measurement (PM) in the university context. Design/methodology/approach Empirical information were gathered from four universities. This strategy allows to get a comparative and multilevel evaluation depending on the notion. The results are discussed together with interdisciplinary literature about using PM in the public business. Findings PM practices at universities have become ever more popular on institutional, individual and organisational levels. The results indicate the scope, and scope of PM utilized by celebrities differ and that different types of PM are used in universities. Universities frequently utilize PM in a symbolic fashion, with the goal of legitimising themselves externally as research-oriented institutions. The use of PM depends upon bothexogenous factors (for example, isomorphic pressures) and endogenous factors related to t… Read More